Bedford, MA April 29, 2005 -- PlumChoice Computer Help, a premium provider of remote computer support for the home, home office and small business market, today announced the availability of its PC Maintenance & Spyware Guide available for free (www.plumchoice.com/guide.html) to all PC users. The guide was created after an internal study revealed 70% of PlumChoice customers requested service to remove spyware or a problem caused by spyware. The new guide provides insightful tips on how to identify and prevent spyware, and where to go for help.

In response to the growing number of consumers affected by spyware and other threats, PlumChoice introduced its 'PC SmartStart' program; a preventive maintenance service that focuses on security. The $19.95 offering includes setting up a secure anti-virus and anti-spyware environment checking for Windows updates, and configuring firewall and browser settings. The remote service includes a diagnostic report and recommendations from a certified PC technician.

PlumChoice concluded consumers need advanced education when dealing with their personal PC's. Customers report having slow PCs, error messages, pop-ups, and low memory problems; all results of spyware that the users were not aware had entered their computer.

Customer Reports:
Slow Computer: 46.3%
Virus: 34.5%
Error Messages: 33.1%
Pop-ups: 25.0%
Spyware: 16.4%
Printer/Scanner: 7.0%
Network Configuration: 2.9%
New SW Configuration: 2.8%
Back-up Help: 2.3%

Most Popular/Common Service Types:
Spyware Removal: 70%
System Cleaning: 50%
Security Review: 40%
Virus Removal: 30%
OS Repair and Configuration: 30%
SW Installation: 15%
Training: 10%

"I'd go so far as to say that computer users can reduce the need for computer help by 50% if they follow some basic preventive maintenance steps," stated Ted Werth, CEO of PlumChoice. "Our customers often report 'symptoms' associated with spyware or a virus, like 'a slow PC' or 'pop-ups', and are not aware of how they became infected or the protection opportunities available to them. With education, consumers can recognize when spyware has infected their PC's, establish preventive measures, and understand how to go about resolving infections quickly before they create bigger problems."

PlumChoice's free PC Maintenance & Spyware Guide is available at http://www.plumchoice.com/guide.html

About PlumChoice Computer Help
PlumChoice Computer Help is a premium provider of remote computer support for the home, home office and small business market. The company, based in Bedford, MA, offers both remote and physical on-site computer support. Their extensive online service offering is available to home and business PC users, business travelers, telecommuters, persons with limited mobility and any PC user with Internet access. Founded in 2001 by eighteen-year industry veteran and entrepreneur Ted Werth, PlumChoice is a privately held corporation. Further information is available at http://www.plumchoice.com.

Contact: Alysha Crouse
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