Gaming security roundtable
Gaming security roundtable

Sep 1, 1999 12:00 PM

Sitting around tables is a common pastime in Las Vegas, but they are usually blackjack tables or contain roulette wheels.

We recently recruited some of the top gaming industry authorities to sit around a table in Las Vegas and discuss future trends and challenges that will impact the practice of gaming security.

Our panelists included representatives of both the physical security and gaming surveillance sides of the business. Our moderator was well-known gaming security consultant and trainer D. Anthony Nichter.

We covered a wide range of topics, including

* using videotape to minimize liability exposure;

* best practices for handling videotape evidence;

* videotape as a tool for in-house investigations;

* comparing gaming security in Las Vegas and Atlantic City;

* using bike patrols to protect parking facilities;

* the pros and cons of arming security officers; and

* the future of digital video systems.

Using videotape to minimize liability exposure DAVID NICHTER, moderator: Let's begin with the concept of liability exposure. There are many ways to access it; everyone has a different take on it. Ken Braunstein, what do you think?

KEN BRAUNSTEIN of Forensic Science Consultants: Court decisions relating to liability exposure have indicated a move toward more consideration of the totality of the circumstances. The issues in a particular case may not be as significant as everything you do in relation to security - training, hiring, personnel files, budgeting. All of those issues are looked at whether or not they have anything to do with a specific litigation. What the court really expects you to do is the best that you can do. Documentation is also important. It is critical you have outside help to look at your operation. From the inside you may have difficulty telling your boss what the problems are. You want to put priority on issues that are most important from the standpoint of preventing litigation.

NICHTER: Some of the most far-reaching aspects of your operation - though you may not necessarily think they are germane to a particular incident or cause of action - in fact can be questioned in a legal deposition. Regarding documentation, one proven method is the video image. Have you found that the videotape as a surveillance tool has served you well as a documentation device?

DOUGLAS FLORENCE of Mirage Hotel & Casino: When we go into the courtroom setting we are going there either to prove that something did happen or it did not. An example could be as simple as looking at your buffet or food service areas and the amount of time you spend keeping those areas clean. If a guest slips and falls, it helps if we have a system in place that records the buffet area in real time and in quads. With 10,000 guests a day going through and eating meals, a videotape could show: Was it a legitimate accident? When did we clean the area last? Substantiating such facts can resolve a claim in a timely manner that satisfies the guest.

Another way video is helpful is in criminal apprehensions. If we have adequate coverage, we can provide a piece of videotape that proves beyond a reasonable doubt that somebody did something. When you have that best evidence, you win the case. It's resolved in a manner that meets the needs of society but also the needs of the property and protects us from liability.

Best practices for handling videotapes NICHTER: We're back to the proverb that a picture is worth a thousand words. How do you decide how long to retain a tape versus just copying right over it?

RANDY HEATON of Fitzgeralds Hotel & Casino: Even with the best videotape in the world, you have to follow carefully thought-out procedures regarding what is done with the tape. How is it stored? Who gets to view it? Who gets to copy it? What is done with the copies? How many copies? It's not so much the quality of the tape as the quality of the tape control that becomes an issue when you get to court. Who made the tape? What was his background? What was his strength? If you have an inexperienced inspector making a videotape and he haphazardly puts it into a briefcase and shows it to his spouse at home, it's a worthless piece of plastic for all intents and purposes.

We have to establish a procedure and policy on what is done with the video. Once that's in place, it's pretty simple: just filling in the blanks. If Mr. Florence comes to my casino and he wants to look at the videotape of an event that occurred, our first question is: Where's his need to know? Even if a law enforcement agency wants to look at a videotape, it may be just for "feel-good" purposes; it may be for legitimate investigative purposes. The decision has to be reached by somebody closer to the fire. I'm not saying the inspector makes that decision; I'm saying the inspector's boss makes that decision.

Look to your corporate counsel for guidance on how long to retain a tape. Not just, it's been 30 days, the cage manager doesn't want it, throw it away. Not a good idea. If you follow an orchestrated procedure, you're in pretty good shape.

NICHTER: You have procedure driven by policy and that policy is in writing somewhere and that becomes literally The Bible on tape management I'd like to direct this question to Joe Callo: In some jurisdictions, tapes must be maintained for a certain duration. Are there any rules and regulations in the state of Nevada regarding the duration a videotape must be held in an archive?

JOE CALLO of the Nevada State Gaming Control Board: Yes, regulations require a minimum of seven days. Criminality is usually discovered within a three- to four-day period. And there is always something that you miss down the road; you can't prepare for everything, but you need a happy balance between regulatory issues andthe question of dollar value for the casino. We can't have a million blank tapes sitting around ready to use and they have to be held for 30 days. So seven days comes out to a nice figure. I have a question for Randy: What would be the standard (of course we do not get involved in slip-and-falls) but if a woman broke her arm in an obvious slip-and-fall and it was on a good video, how long would the casino maintain a tape in the expectation of a lawsuit?

HEATON: You have to go by the case specifics. We are still holding some tapes from 1994 on an event that occurred that is not in litigation. We are holding it because it was coupled with one that is or was adjudicated. With a slip-and-fall tape - if it goes to risk management and has a fairly quick resolution - we wait for them to say that it has been resolved and the time for appeal has passed. So that depends on the nature of the case, where the case is being brought, and the specifics of the case. We have one tape that shows a classic bogus slip-and-fall on an escalator. The "injured party" (so to speak) has yet to file a claim, and we are going to keep that tape until he does or until the statute of limitations has run out.

FLORENCE: We know Nevada and New Jersey have different regulatory views on how long a tape may be held, but the bottom line is common sense. You have to handle evidence in a manner that it can be used in a court, and if you have questions about that, your general counsel can normally answer them. What happens is that each videotape is now a piece of history. It establishes that something did take place, and in a duration of time before. Now what happens in the future? Do we need that old videotape to help us lay a foundation for why we stopped doing something or why we have changed a procedure? Ken, what about the legal aspect?

BRAUNSTEIN: Doug, you've been using the term "best evidence" which of course is the correct term, it's what the courts want. Probably the worst single type of situation relating to tape retention is not having retained it. If you recycle a tape, I'll refer to it as you destroyed the tape. What it amounts to is you had the best evidence available and you chose because of whatever reason to recycle that tape. You no longer have the best evidence available for the courtroom. That leaves the jury the option of deciding why you recycled that tape. Was it because there was something on there that hurt your cause? Whether the answer is yes or no, the jury thinks possibly yes. Tape is cheap, and in that regard I recommend to my clients if you have an issue of any kind and you have tape or tapes regarding it, keep them forever. If nothing else you can use them for training. Realistically, if you have tapes of important issues, there is no reason to erase them at all - keep them!

Using videotape for in-house investigations NICHTER: How can you use a videotape as a tool to conduct an in-house investigation, for example with a slip-and-fall incident?

FRANK LUIZZO of Hard Rock Hotel & Casino: Relating to slip-and-fall situations, I don't think any casino or hotel has coverage in every area where an accident may happen. You would be lucky to have a camera when an individual is getting on an escalator or walking into a bathroom or buffet and then falls. If you can go back and look at a video of how the fall took place, it's a beautiful thing. It's a beautiful position to be in. Unfortunately it usually doesn't happen that way. What happens is you get the individual putting in a report to the security department that they fell, they were bruised and they claim the fall took place where you don't have coverage. So along with the surveillance system that exists in any given hotel, most hotels have a video camera and a good 35mm camera. They have procedures for going about addressing the accident at the time it is reported. When an individual walks up to the security officer and says he slipped and fell, the next call goes to the surveillance department to see if they had access to that specific place or had that incident on camera. But at the same time, it's a signal to the surveillance department to start monitoring our activity as we walk from wherever that accident took place throughout. Now we are filming the officer and the individual reported to have had the accident. Now we are getting current information about how the individual is walking, how they are moving, are they animated.

Then an officer would grab a video camera and the 35mm camera and move to the area where that accident took place. Pictures should be taken at every angle, film is cheap when it comes to litigation - try to get as many pictures as you can. Then take note of slippery floors. Was there water? Get a report from the environmental services department to see if they have been in that area to clean up a wet floor. Rely on documentation not only from security but from other departments in the hotel. Once the film is developed, the videotape is taken upstairs; then you get together with your risk management coordinator and go over the issue and the report.

NICHTER: You follow the same procedure whether or not you suspect the incident was fraudulent.

LUIZZO: It's not always fraudulent. For example, a friend of mine went into the bathroom of one casino here in town, slipped and fell. When he fell he hit the urinal and busted his nose and above his eye. In taking care of the injury, the casino could have gone one of two ways. One is battle him and fight this thing out to the end-result - we are not going to give up anything! Or let's get this individual medical attention or do whatever we've got to do within reason. The individual had some nasal surgery, some eye work. He cut himself up pretty bad. Since there was no videotape, the casino went about doing the right thing. This individual now talks up the casino to people.

NICHTER: So you have converted that victim into an ambassador for the property. The truth is, we cannot cover all areas; there is only so much coaxial you can run, only so many cameras you can install. Is there some formula you can recommend in terms of what areas to cover?

CLIFF HOLDER of Santa Fe Corp.: You would cover all your entrances and exits, your hotel corridors, elevators, protect your guests. Look at physical activity such as walking up and down stairs, your escalators, if you have bowling centers, any physical activities that are more in tune to slip-and-fall situations. Cover them on a 24-hour basis. If you're limited on cameras, a lot of us use quads and multiplexers. Of course, the gaming has to be covered; you must cover the tables on a full-time basis.

NICHTER: Is there a way to optimize existing coverage - extract the fullest range of value from what we have without really busting the budget?

KEITH MICHAELS of Tropicana Resort: There is equipment that can split videotapes so you can digitize the tape and record eight to 16 different cameras on one piece of tape and have it run through a device to be able to be replayed afterwards. There are quad units and other ways to maximize recording multiple cameras on one tape. When there is a slip-and-fall at the Tropicana, we investigate to see if there is coverage of that incident. Then we evaluate those reports. Is there a specific area where people think they are out of range of video coverage where they may be inclined to fake one of these slip-and-fall incidents? How much is it going to cost to put a black-and-white fixed camera there to cover those issues? Evaluating past incidents is another way of establishing what needs to be covered and what doesn't.

NICHTER: So the incidents themselves could actually justify the installation of the cameras. If one incident resulted in an out-of-court settlement, you have already paid for the camera system.

MICHAELS: We track our money savings to justify our existence. Say person x-y-z came to the hotel with his lawsuit, we were ready with the videotape, and in the lawsuit they named the money figure. Based on our videotape, we have been able to verify that the incident did not occur. We have saved the hotel x number of dollars.

NICHTER: Ken, as a litigation consultant, do you have any final words on tape management?

BRAUNSTEIN: Most of the expense of litigation comes, not from the gaming side, but from actions of third parties against guests. I have been involved in 11 million-dollar-plus cases. In one case, there were 73 cameras on a property to protect the gaming, and none protecting the people. The jury understands that ratio. Gaming requires something, but you have to devote resources to protecting your guests.

Gaming security in Las Vegas and Atlantic City NICHTER: Frank Dicerbo, you have worked both in Atlantic City and Las Vegas. Did you see that things were the same or different based on your security experience in both locales. What were the distinctions, or was there a common denominator?

FRANK DICERBO of Tropicana Resort: I think in 1978, when gaming passed in Atlantic City, it was a tremendous challenge for the state of New Jersey. We had heard rumors coming out of Las Vegas about organized crime, and we wanted to make sure our regulations were the strictest in the world. We had the advantage of having no existing hotels - there was only one that converted to a casino - the others were built from the ground up. Therefore, we could bring in the most up-to-date systems available in 1978. Meanwhile, Las Vegas was going through a transformation of knocking down towers and remodeling or rebuilding entire buildings. While the new Las Vegas properties are up-to-date, the older properties have to struggle to keep pace with the new technology.

NICHTER: So in the late '70s early '80s, you were in an emerging market and consequently were able to tap into the best available technology right from scratch. You didn't have to merge it with systems currently on-line. That's a good point.

DICERBO: Atlantic City was an emerging market. I think that within an eight-hour drive, millions of people have access to the city. You can park literally six or seven thousand cars a day in one casino. They drive in; they come by buses. A huge influx of people - in and out in a few hours. They don't stay for a couple of days, as they do in Las Vegas.

DAVID: In terms of the technologies, how far back can we trace the advent of CCTV technology? Do you have a decade we can pin it on?

JOE McDEVITT of Pelco: When you come down to it, around the late '60s, early '70s is when everything started to explode as far as camera coverage. Of course, at that time it wasn't as obviously high-tech as it is now.

NICHTER: So Atlantic City was the first market to capitalize on the first generation of the technology. Don Ahl, what's the situation in Las Vegas?

DON AHL of Las Vegas Convention Authority: Las Vegas is unique in that we have more than 5,000 security officers in the resort corridor. We have established a community standard through the Las Vegas Security Chiefs Association for training purposes - they interact with public law enforcement agencies, from postal inspectors to DEA to FBI. This type of relationship doesn't exist in other places. It has to be a public/private partnership.

NICHTER: There is a unique, wholesome relationship between the private and public sector in Las Vegas.

Using bike patrols in parking facilities NICHTER: Relating to the issue of crimes by third parties against our guests, one of the hottest risk areas is the parking lot or garage. Tim, at your property you have both grade-level parking and garages. How do you address the issue of what could occur in a garage?

TIM CAMERON of Palace Station: At the Palace, we have biker patrol units that patrol the parking lots really well, and with high visibility. We have added a few cameras in different areas of the hotel and garage area. We use the individuals in the parking lots - our valet attendants who park cars - to help us keep an eye out on the lots. Immediately if a valet finds someone in the lots or something suspicious, they call us, and we will come over and check it out. The key is high visibility.

NICHTER: Don, you represent the Convention Authority. It's not a gaming establishment, but it is the nexus forall the business we bring into Clarke County. You have a huge parking lot that practically wraps around the facility. What are some ways you have secured the lot?

AHL: The visibility and mobility of a bike patrol enhance the safety of guests tremendously. The bike patrol can sometimes respond in less than half the time compared to patrol by foot, electric cart or automobile. The bike patrol has been well-received. It communicates with our dispatch control centers, which can allocate additional resources as necessary. High visibility, uniformed officers provide a strong deterrent to anybody who has bad things on their minds.

NICHTER: Is there some criteria you have for determining who should or shouldn't get on a bike?

LUIZZO: In interviewing an officer, you want to know if the individual would want to be outside; bike patrol tends to be a lonesome type of job. You also need someone who enjoys the physical exercise and wants to do the job. Anyone can hire an officer and put him on a bike, but if he's sitting around on the bike or against the bike and not patrolling - you have nothing.

NICHTER: Bikes require a skill-set that not everyone can achieve. Cliff, what is the one core competency that is unique to the bike patrol that isn't shared by others.

HOLDER: They have to be well-rounded; the cream of the crop. Serious incidents can happen in a parking lot - rapes and car thefts - and they are alone, without the luxury of calling someone who is 20 feet away. So you want someone good on their feet and good in public relations.

NICHTER: They must implement good decision-making on their own. Tim, can you add anything?

CAMERON: They must be motivated. You need individuals who will look in the bushes, check between the cars as they are riding by, individuals who report if a light is out.

DICERBO: I guess I'm missing a boat somewhere, because I haven't had that advantage of plenty of people working for me. If I could throw 50 security officers at a problem, that would be terrific. But I don't have that luxury. So I try to harden the target. If you don't have a hundred security officers, you may need to brighten parking lots, trim trees or have small trees/bushes. That's going to enhance your security program.

LUIZZO: As far as parking lot coverage, the higher up your cameras are the more area you cover. Today's cameras have excellent zoom capability, can get right down into the windshield of a car. The best case scenario would be a parking lot with no palm trees at all, but that's not what we have. There are a couple of elements that become necessary in a parking garage. We have a parking garage recently built and I'm lucky enough to have an owner who is pro-security. We have 53 cameras in our six-story garage; we have tried to cover every possible angle - cameras that pan the parking area, all elevators are covered, the lobby for the elevator is covered, all the stairwells are covered. There is high-intensity lighting so the garage glows through the neighborhood at night.

To arm or not to arm NICHTER: On another subject, there is a debate out there regarding outside patrols and the presence of handguns. Don, you're with the convention authority, do your men have peace officer status or are they regular security officers?

AHL: We are a public entity; we are public safety agents. All our officers are armed and graduates of recognized police academies. They all have some police experience.

NICHTER: Let's ask the others here: are your outside officers armed or unarmed?

HOLDER: We have a combination of armed and unarmed, but the armed have to have six months of service, take three days of training and receive a background check.

CAMERON: Ours are armed. The most important thing is training - before and after, when to pull a weapon and when not. They have to have a background check and be eligible to carry weapons (no history of domestic violence or battery).

HEATON: We use unarmed officers. The decision requires analysis of the politics of your particular store. None of our officers are armed. Our owners feel there isan offsetting increase in potential liability against a minimal improvement in protection.

DICERBO: When your corporation has a philosophy of armed versus unarmed, the security director has to embrace that philosophy down to his bones. Our property is unarmed, and I am not interested in officers being armed. You test yourself when the worst happens. At the Tropicana, we had an officer killed - shot five times in the back. You wonder if you are doing the right thing and you go through a lot to decide. I believe it is better that my officers not be armed.

NICHTER: What lesson can be learned from a tragic event such as when an officer is killed?

DICERBO: I don't think you can prepare for such an event. In the 25 years I have been in law enforcement and security, I have had associates killed. But it's worse when it hits you as one of your own. All the issues go through your mind - armed versus unarmed, bullet-proof vests, training. You have to stay strong and be there for your officers. Don't be afraid to get outside and help your officers. It helps them to talk about it, which ultimately helps begin the healing process. We know who killed him, but unfortunately, we just can't get to him right now.

NICHTER: Closure can't be reached until the perpetrator is brought to some sort of justice. The hurt and pain still linger. Something you deal with every day. Certainly our hearts go out, because it truly is the worst of all tragedies.

LUIZZO: At the Hard Rock, our officers are unarmed. I would not have a security officer today carrying a weapon. There is no upside as far as I'm concerned. I was in the security business in the '60s and '70s in Las Vegas when every officer was armed. I remember the transition. Today my officers are armed with a pen, a pad and a radio.

JIM CUDNEY of Harrah's Las Vegas: Our officers are unarmed. I would like to make a comparison between controlled and uncontrolled environments. If you can train an officer to handle a situation, and the officer is comfortable, I don't believe arming would be necessary. In a controlled environment, people would know with surveillance and other security that they would be apprehended in the near future. Arming might be necessary in a remote location. But not in my situation, located in the middle of the strip.

FLORENCE: Good verbal skills certainly don't hurt people. Unfortunately, we see instances when being armed could have prevented a situation. But those are the exceptions instead of the rule. It's an individual decision.

NICHTER: You need information management and a relationship with law enforcement. These are additional tools that can have the same effect as being armed. Ken, how much do guns play into court cases that you know of in the gaming industry?

BRAUNSTEIN: I am currently working two local cases involving the use of firearms. Trends have changed. Previously, everyone in the room would have had armed guards. I am pleasantly surprised that there are now more unarmed. I would estimate 20 percent of cases I have dealt with involve firearms with security officers. Training is key if you are going to be armed. The trend in Las Vegas is to disarm. Then you have found-money - resources that you can use in other places - because unarmed officers cost less. I am concerned with the arming and not arming of officers in the same organization, which could lead to a compromising situation since the criminal may feel that if some are armed, all are. An officer could end up in a situation that need not have occurred.

NICHTER: At one facility not long ago it was decided that only outside guards would have guns. When they came inside they would only walk around with holsters, which presented confusion. The problem was eventually solved by taking all the guns from officers.

The future of digital video systems NICHTER: Let's consider digital video systems. Douglas, could you give a quick comparison of analog and digital systems?

FLORENCE: I have been involved with the Security Industry Association's New Product Showcase since 1994. I get to see products that will be on the market in six months or a year. Most videotape images we use now are analog. The quality of the images is limited by the equipment and media we use.

If we store an image digitally - and we have a digital camera - we can store it mathematically. Today, digital video recorders are available that can replace a VCR and record four cameras for 5.5 days. The evolution is driven by the consumer market. For example, the cameras we use today are a direct result of the development of the consumer camcorder. Once we capture the digital image, we can zoom in beyond 16x from a fixed image. As we zoom in, the picture spreads out and fills in the blanks mathematically. An important issue is authentication. The authentication process is now evolving in court. We will soon be playing images in court on computers instead of VCRs. But it will be very high-quality images. We will be able to stop the image and digitally zoom in on the pictures for the judge or jury. Now attorneys who are computer specialists can go into computers and authenticate where a piece of information is on a computer disk, and when it got on the drive. Manufacturers of digital video systems have authentication on their minds - and they are time-stamping, just as a VCR time stamps. When you make a dub, the electronic message is altered - and they know it.

Real-time digital video for the business is limited to a couple of hours unless you spend millions of dollars to store that video image. That price is moving down because of the consumer market. On the security side, digital video is here, but on the surveillance side, we need real-time.

LUIZZO: When we look to move from videotape to a laser disk or computer storage, we are being quoted by industry leaders from $5,000 to $6,000 per camera. When you're looking at 500 cameras, we have to phase it in. >From a security and surveillance point of view, you have to decide-what area is most critical?

McDEVITT: You're right. We as manufacturers are driven by the consumer market, which is now introducing DVDs, for example. When the price goes down, we will incorporate the technology into our products. Now all our cameras are autofocus because of the little autofocus camcorder you can buy down at Radio Shack.

FLORENCE: By the time this technology gets to us, there will be an existing "best evidence" format that we will need to follow. We will be able to explain in layman's terms how that information got on the computer. The evolution of court cases will be the key. Evaluation of the technology is now going on in the legal arena. Court cases are being heard now that will form the foundation for when we bring computer (digital) evidence into the courtroom.

McDEVITT: It's a matter of the size of your installation. Retail applications of digital equipment are smaller, but with a casino, you're talking about 500 or 1,000 cameras.

NICHTER: It's incumbent on every professional in the security industry to have the knowledge and be able to carry on an intelligent conversation about digital technology and other emerging technologies. There are many opportunities. In our own backyard (in Las Vegas) we have some of the largest trade shows in the world come through.

LUIZZO: Casinos are sometimes more interested in expanding the market than in investing in technology. We know - as professionals - that it is definitely worth the money.

FLORENCE: We need to become the facilitators - we bring knowledge about the technologies to our facility - and then they make the decision. It's our responsibility to bring that information forward.

NICHTER: We all have to be knowledgeable about what's out there and be part of the emerging discussion.

Sitting around tables is a common pastime in Las Vegas, but they are usually blackjack tables or contain roulette wheels.

We recently recruited some of the top gaming industry authorities to sit around a table in Las Vegas and discuss future trends and challenges that will impact the practice of gaming security.

Our panelists included representatives of both the physical security and gaming surveillance sides of the business. Our moderator was well-known gaming securi ty consultant and trainer D. Anthony Nichter.

Moderator D. Anthony Nichter, security consultant and trainer, formerly with the MGM Grand

Panelists Don Ahl, chief of security, Las Vegas Convention Authority

Ken Braunstein, president, Forensic Science Consultants

Joe Callo, senior agent enforcement division, State Gaming Control Board

Tim Cameron, director of security, Palace Station

Jim Cudney, security manager, Harrah's Las Vegas

Frank Dicerbo, director of security/surveillance, Tropicana Resort

Douglas Florence, director of security/surveillance, Mirage Hotel & Casino

Randy Heaton, director of security and surveillance, Fitzgeralds Hotel & Casino

Cliff W. Holder, CPP, director of corporate security and surveillance, Santa Fe Corp.

Frank Luizzo, director of security/surveillance, Hard Rock Hotel & Casino

Joe McDevitt, vice president, system sales, Pelco

Keith Michaels, gaming surveillance supervisor, Tropicana Resort

We asked our panelists for their wish lists. If they could pick one thing they would like to bring to their facility, what would it be? Here are their answers.

DON AHL: I would propose more use of Crime Prevention Through Environmental Design (CPTED). Crime prevention needs to be integrated into properties as they are being built, considering issues such as parking lots, shrubbery and lighting. There are ways to cosmetically enhance a property while making it a more hardened target.

JOE CALLO: I would like to have a millennial 2000 crystal ball so I would know where all the criminals are.

CLIFF HOLDER: I could use computerized access control on doors throughout and digitized cameras for additional stations and viewing areas for officers.

DOUGLAS FLORENCE: In the evolution and application of equipment we are using, I would like to take practice to the next level and improve customer service in the process.

TIM CAMERON: I would propose a central training center for security personnel.

FRANK DICERBO: I would continue the drive toward greater security professionalism.

JOE McDEVITT: Push to provide the industry with more tools, including digital technology.

RANDY HEATON: Take me back twenty years and let me know then what I know now. Lighting and cameras are more viable than bodies.

FRANK LUIZZO: I want a digital technology "body cam" - a voice and image recorder the officer wears. It would transmit to a computer imaging system that picks up everything the officer does.

KEITH MICHAELS: Let's install hardware and software on every property for enhanced information sharing to make sure everyone has the same information.

KEN BRAUNSTEIN: I would like to give everybody their wish, and it can be done with computer technology. Having a computer specialist as part of a department can give you all of these things. We only use a small fraction of the computer's capabilities.

JIM CUDNEY: I would like to be able to work with other security specialists on a professional level, even on a personal level, perhaps on a golf course.

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