Bank Sees Digital Dividends
Bank Sees Digital Dividends

Mar 1, 2004 12:00 PM

Liberty Bank and Trust serves more than 40,000 customers at 10 locations in Louisiana and one in Mississippi. Large customers include American Express, the City of New Orleans, and the Internal Revenue Service (IRS).

Protecting the banks' assets and those of its customers has been the greatest priority for Aaron McDonald, assistant vice president and director of corporate security, who has worked for Liberty for 29 years. As director of corporate security, he had the responsibility of researching, testing and recommending a new digital video surveillance system for all 11 of the Liberty Bank locations as well as 19 ATMs, including remote locations.

A digital video surveillance system offers easier management of multiple locations with fewer personnel. A digital system also eliminates the prospect of degraded tape quality or a camera view out of focus.

"We acknowledged that the switch to digital was inevitable due to the drawbacks of VCR tape," McDonald says. "The advantages of the digital systems like greater flexibility, better picture quality and easier management of video data were all factors in the decision."

McDonald chose a Lanex digital video system from Verint Video Solutions, a provider of digital video security, surveillance and business intelligence solutions. Today, more than 20,000 Lanex brand video surveillance and interface systems are in service across the country.

The computer-based video surveillance recording and retrieval system automatically captures, digitizes and compresses high-resolution video images of various types of transactions and events. The images can be stored on the hard disk of a PC, where they can be accessed either on-site or remotely via a point-and-click Windows interface. The remote capability allows retrieved images to be enhanced, printed, faxed and e-mailed. The greatest advantage may be the ability to make the taped images available to law enforcement in a timely manner.

"It's in investigations where the system has helped us the most," McDonald says. "Now we can review tape remotely, and we don't have to go through a whole tape looking for a particular sequence of events."

Verint's software integrates software with typical banking systems such as ATMs and teller operations and can accommodate up to 16 camera inputs from cameras positioned at critical points around each facility inside, at the drive-thru and at ATM locations.

"We can immediately e-mail digital images to other branches and to law enforcement. This can mean a savings in man-hours for the bank and can also mean the difference between apprehending a criminal suspect and recovering stolen property or allowing too much time to pass after an incident," McDonald says.

The digital imaging product spans a broad scope of applications. It provides a proactive tool to facilitate loss prevention by quickly and easily retrieving incident video based on motion, event, transaction number and type as well as by time and date.

These features can be used to protect assets at financial facilities, but also enable retail customers to research transactions, examine alarm events, conduct time interval searches and examine motion-only incidents from an embedded operating system combined with "plug and play" POS, asset tracking and access control interfaces.

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