OfficeJet 7410 All-In-One Printer (30 PPM, 4800x1200 DPI, Color, 16MB, PC/Mac) - Security Camera User Rating
 
Manufacturer: Hp (hewlett-packard)
Model: Q5569A
Printer Type: All-in-One
: Number of User Reviews: 13

Reviewed by: richnro from AL on Dec 2, 2004
Rating:

Experience: 5 Days

Strengths: Easy setup for wireless.

Weaknesses: I am concerned about having to go to smaller ink cartridges--my 40Rxi took 42 mltr ink cartridges.

Summary: The machine has everything I could possibly want on it. I am running Windows XP professional and the interface with the HP software is flawless. the best OCR program I have used so far. I also like the two paper bins and the large paper capacity.

Reviewed by: rkaufmann from CA on Dec 14, 2004
Rating:

Experience: 30 Days

Strengths: Printer, Scanner, Copier & Fax. Super fast printer, great scanner, great quality photo prints

Weaknesses: None yet

Summary: First I was amazed at how easy this was to install. I'm a PC user with 2 computers, one a notebook and the other a desktop both using XP Pro SP 2. This thing was up in minutes on my wireless network and has been operating perfectly for a month. I am a little surprised to read the prior post about all the difficulties he was having. My experiences have been exactly the opposite everything worked perfectly out of the box. The printer, copier, fax, & scanner features are all intuitive and complete meaning they do everything I need. What really surprised me was how cool the Instant Share feature was, it's kind of useful to be able to scan something and send it directly from the scanner to someone else or to send photos's without a computer. Just about all the features work wirelessly too, I can send a fax without paper (nothing really new but still cool), scan wirelessly, and of course print wirelessly. Most of the printing done at my house is for internal use and I like to save paper using the duplexer so I set the defaults to fast and 2 sided printing. This thing is amazingly fast and the output in draft is fine for most of my needs. If I need to print somthing that needs to look good for someone else this thing has amazing quality and I like the idea of being able to get 800 pages out of the black cartridge. Two paper trays come in handy, I use the lower one for my 8 1/2 x 11 paper and the upper tray I leave full of envelopes. The lower paper tray holds 250 sheets and the upper about 150 so for those that want to use both you have almost a ream of paper at your disposal. HP came up with a winner with the 7410, I was using a PSC 2510 prior to the 7410 and really liked it but it was a bear to install, the 7410 was exactly the opposite. I highly recommend this machine and for those that don't need the wireless or 2nd paper tray they can save $100 and get the 7310 which is otherwise identical. Oh one last feature is the ability to add a Bluetooth adapter and print from your blue tooth device. My Ipaq has Bluetooth and being able to print from it across the house is really cool for those occasional documents. This machine gets my thumbs up, I would highly recommend it to anyone.

Reviewed by: rfuchs from NY on Oct 18, 2004
Rating:

Experience: 7 Days

Strengths: All in One, Duplex Printing, Fax, 6 color ink, reads my digital camera card, wireless setup, bluetooth optional. With this I replaced a HP 2000CSE, and a Umax 4000U scanner

Weaknesses: Not all stores have the #100 ink yet but give it a week or so to filter through the channel.

Summary: The printer printers super fast and prints are crisp.
30ppgs BW and 20ppg Color in draft mode. The ADF Auto document feeder doe sshort work of piles of your paper. A temendous productivty booster. The best multifuntion I have seen to date. A+++ HP. Great job. You have to get this printer, you will be very happy. Oh and with the extra "grey" and "photo" cartridges you get AWESOME prints:)

Reviewed by: ajspark on Nov 29, 2004
Rating:

Experience: 14 Days

Strengths: Great speed for regular documents, second paper makes switching between regular and photo papers easy. Duplex printing & copying are really handy. Terrific photo quality, Instant-Share rocks!

Weaknesses: None that I have found.

Summary: The wireless network installation went very smoothly on my WindowsXP (SP1) machine, (although I was expecting a nightmare)! This unit uses the new HP cartridges which are just beginning to make their way into retail stores, but since many other new HP products are also using the same ones I expect them to be easy to find.

Reviewed by: Netwerked from GA on Jan 14, 2005
Rating:

Experience: 5 Days

Strengths: Easy to set up, well organized control panel

Weaknesses: Full install of computer software for Mac and Windows is about 650 megs and not totally bugfree

Summary: I was excited to receive my HP OfficeJet 7410. I opened the 37lb package and removed the tape and cardboard material which protected the unit during shipping. The setup instructions were straightforward and easy to follow. The duplexer (part that allows double sided printing) and additional paper tray were separate pieces that snapped right into the main unit.

Software - The unit arrives with a Mac CD and a Windows CD. On each platform, the software takes a while to install. Plan on spending about 2 hours for the install if you have a windows machine with less than a 500Mhz processor, and about 30 minutes on a Mac G3. The point is to have a relatively fast computer, since the software can bog down the processor during operations. You will need roughly 250 megs for the basic PC install, and about 650 megs for the complete install. I believe the Mac install was similar in size. The software allows you to print to the unit, send faxes, and see items that you scan into the unit (as well as incoming faxes). The software seems to run in the background, so you can be at the control panel of the unit and scan a document to your computer. That's handy if your computer is in a different room.

Ink - The all-in-one unit is shipped with a high capacity black cartridge and a high capacity 3-color cartridge. Two other types of cartridges are available for purchase to print high quality photos.

Networking - The unit comes with built in 802.11b and g networking. A bluetooth adapter costs $50 extra and is probably only necessary if you're going to print pictures off of your bluetooth enabled cell phone. I was able to turn on the unit and enter my wireless network information directly on the unit's control panel. It is set up to use DHCP by default, so if your router has a DHCP server, your printer will be assigned an IP address. You cannot see signal strength on the control panel, but the printer will give it to you if you print out the network information.

Scanning - If your computer is in the other room, you can put up to 50 pages in the auto-document feeder and scan the papers to your computer via the unit's control panel. I believe 8.5" x 14" (legal size) is the largest it will scan. Scanning is a bit slower than I was expecting... perhaps 20 seconds per page, but you can leave it unattended. One tip is to scan at 300x300dpi for black and white scans (default seems to be 150x150dpi), or the scan looks a little washed out. You may want to scan at an even higher resolution for color. You can control these settings from your PC. One of my favorite features is that you can scan a document to a PDF right from the control panel of the unit, provided that you are scanning to a Mac. I didn't see this feature for PCs, but I don't have Acrobat Exchange installed either. The software can perform OCR as well.

Flatbed scanning - Besides scanning via the auto document feeder, you are able to lift the lid of the unit and scan up to a legal size document. The lid opens up to 90 degrees, so you could photocopy the side of a large object if you wanted.

Printing - The print quality is great. You have your choice of draft, faster, and high quality printing. Unless you need the higher quality, leave it on draft.

Copying - You can enlarge or reduce items that you want to copy. Feature seems to work fine. You can initiate the copy process from the unit's control panel or through the software on your computer.

Web server - The unit has a mini-webserver that allows you to view ink levels, page counts, and network settings. This is a nice touch!

LCD - The unit has a 2" LCD with a bright and colorful display. The readout of the display is crystal clear, and the menuing system seems logical. Apparently, you can use the display to edit and print photos from a camera or memory card, without needing a computer.

Footprint - Some people have complained that the footprint of this unit is too big. I personally think it is the right size for a single unit that performs all of these features. Just make sure to put it on a stable surface.

Problems - The only problems that I have encountered so far have been with the installation and use of the computer software and drivers. It took me about 5 hours to get it installed on my old PC, because I had a problem with my operating system's Windows Installer Service. I was able to access Microsoft's knowledgebase and resolve the issue, and the HP software then installed successfully. I also received some errors when using the software on an iBook G3. It worked fine on the first day, but the computer had some problems starting a scan on the second day. After rebooting the computer and turning the unit on and off, the problem was fixed.

Bottom line - The unit looks like it can perform the job as advertised, but I'll need to buy a faster computer to run the software.

Reviewed by: sparks11 from NJ on Nov 21, 2004
Rating:

Experience: 9 Days

Strengths: Hardware is nice

Weaknesses: Doesn't work with HP's software and Windows XP

Summary: I have spent about 20 hours on the phone with HP tech support, and not one person can get this thing to work properly with the software.

On my Windows XP service pack 2 machine the software installation won't even finish. It hangs up at about 96%, my CPU usage jumps to 100%, and the computer requres a restart.

After speaking with multiple techs, and references to the senior tech, nothing has been resolved. I can print from the computer using the wireless connection, but that's about it. To make matters worse, when running other programs, such as IE, I keep getting error messages about the "Generic host processor encountering errors".

At one point the tech promised to call me back after researching the problem, and I never heard back from anyone. The answer I keep getting is that it is a known problem with XP Service Pack 2. Well, I also had the problem before I upgraded to Service pack 2. I upgraded at the suggestion of HP tech support, and it probably only made matters worse.

After one tech totally screwed up my machine by changing settings, his final answer was to call Microsoft and have them tell me how to get WIA running again. I finally got it running on my own, but all the problems still exist.

I have spent way too many hours trying to get this thing to work, and it's going back to the store tomorrow. I don't have any faith that HP will ever get this printer working. Their software just plain stinks. It's a shame, because I think the printer could do a really nice job with the correct interface, etc.

Oh Well. I'll wait for the Canon MP780, but I'll have to give up on the idea of a built-in wireless print server.

Reviewed by: bh1601 from FL on Dec 21, 2004
Rating:

Experience: 6 Days

Strengths: Overall a great multifunction product.

Weaknesses: Hopefully none. Have one issue wiht 2 sided copying from printer

Summary: All works well with the exception of trying to 2 sided copying for the printer itself. If I run a document through that has small margins (more than 3 cm but less than 6cm) close to edge printing, the document seems to get reduced a small fraction maybe 3-5% (already gone 5 hours with HP Tech checking settings) but the copy still cuts off the top and bottom. For those that have one, draw a "dark" box in each corner on both sides of the paper, and then run it through the duplexer. Does yours the top and bottom get cut off?? I went to the local CompUSA and tested my theory on a 7310 and a 7410 and they did the EXACT same thing as my printer. HP is sending another duplexer but I do believe it is a program/hardware issue. Copies done on the glass of both sides printed individually they work and look great.

Have to wait and see what happens.

Reviewed by: MPres from NJ on Mar 7, 2005
Rating:

Experience: 10 Days

Strengths: Features/funtcions (on paper) are tremendous

Weaknesses: The OfficeJet 7410 does NOT work as a wireless device with HP wireless PC's!

Summary: I have spent about 20 hours on the phone with HP tech support (which is 100$ off-shore), and not one person can get this thing to work properly with the software.

On my Windows XP service pack 2 machine the software installation won't even finish. It hangs up at about 96%, my CPU usage jumps to 100%, and the computer requres a restart.

After speaking with multiple techs, and references to the senior tech as well as a "case manager", nothing has been resolved. I can NOT print from the computer using the wireless connection. To make matters worse, when running other programs, such as IE, I keep getting error messages about the "Generic host processor encountering errors".

At one point the tech promised to call me back after researching the problem, and I never heard back from anyone. The answer I keep getting is that it is a known problem with XP Service Pack 2. Well, I also had the problem before I upgraded to Service pack 2. I upgraded at the suggestion of HP tech support, and it probably only made matters worse.

After one tech totally screwed up my machine by changing settings, his final answer was to call Microsoft and have them tell me how to get WIA running again. I finally got it running on my own, but all the problems still exist.

I have spent way too many hours trying to get this thing to work, and it's going back to the store tomorrow. I don't have any faith that HP will ever get this printer working. Their software just plain stinks. It's a shame, because I think the printer could do a really nice job with the correct interface, etc. I am returning this to OfficeMax after wasting my time for 10 days!

Reviewed by: pkzip from CA on Jan 2, 2005
Rating:

Experience: 14 Days

Strengths: All in one for home office, print quality, wireless access to my laptop.

Weaknesses: Software

Summary: Great printer - HP has done it again. But the software is a little problematic and buggy. After the install, my computer came up with some conflicts and although the HP website appears to have fixes for these, on startup the computer seems to be slower than before the install. HP addresses this issue as well on its website by suggesting that you keep the printer on. However, in a home office environment, that is not always practicle. These software issues are the only reason I gave the printer 3 stars instead of 4 or 5.

On the strengths side, I really like the wireless technology and the fact that I don't have to keep the attached desktop computer turned on to print from my laptop.

Reviewed by: mahermusic from NJ on Feb 26, 2005
Rating:

Experience: 3 Weeks

Strengths: Well, it DOES print... but at $500??? Come on!!!

Weaknesses: Read review below.

Summary: Do NOT waste your time on the 7410. The main selling point, the wireless feature, does not work after 20-24 hours. Most people that purchase this printer might never use the wireless scanning and wireless faxing, or even have the wireless on, electing to connect this printer with USB or Ethernet instead.

For those of us that have purchased the 7410 for its wireless capabilities, this is an outrage. A lot of $$$, and a tech support department that tells us "you need to reinstall the software EVERY time the 7410 does not see your wireless network connection". That was an actual quote from a Tier II tech at Hewlett-Packard.

If you will ONLY be using the PRINTING function of the 7410, and no wireless or scan capabilities, then don't even waste your money on this printer, and look elsewhere instead of plunking down $500 on a.... printer. There are cheaper printers that do a better quality job than this.

Bottom Line:

NO wireless functionality after a day.

No wireless scan options after a day.

No wireless fax options after a day.

No wireless copy options after a day.

SHAME ON YOU, HEWLETT-PACKARD!!!

Reviewed by: MaxBoostNYC from NJ on Jan 31, 2005
Rating:

Experience: 3 Months

Strengths: Wireless connectivity, very good quality prints and scans, duplex capable, automatic sheetfeed for scanner.

Weaknesses: No generic ink cartridges available.

Summary: At first when I saw the unit there were alot of functions I thought I could do without but NOW I realize how much time I save with all this unit is able to provide. Wireless feature allows everyone in your network to share scanning, printing, and faxing capabilities. Amazing unit w/ solid performance to back it up. Only thing I'm not too crazy about is that the ink cartridges are not cheap and there is no generic ones available. Overall I consider this unit to be one of the best investments I've made in a while. Highly recommended!!!

Reviewed by: crunch03 from NY on Jan 24, 2005
Rating:

Experience: 10 Days

Strengths: True all in one plus wireless!

Weaknesses: swapping out cartridge for optimal photo prints, Slow double to double copy.

Summary: Need all? This one's got it. Its a bit huge, but much better having separate peripherals cluttering your home office. Nice layout and LCD Screen.

Reviewed by: nmcconnell from CA on Mar 11, 2005
Rating:

Experience: 4 Months

Strengths: Fast printing when fast draft works properly

Weaknesses: YES, many.Can not print in draft mode from MS Streets and Trips thus killing ink cartridges quickly. Loses wireless connection often. Expensive and small ink cartridges. No double sided scanning???

Summary: Not happy, giant POS, this is my 5th but final printer from HP. Not even going to bother with off-shore tech support and waste any more time, this is going straight in the TRASH!


 
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